Last Updated: 01 July 2026
Welcome to MyPhCart. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, create an account, place an order, contact us, or use any of our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Business Information
Website / Brand Name: MyPhCart
Legal Business Name: PRATAP HUDAIT
Trade Name: MyPhCart
Business Type: Sole Proprietorship
Proprietor: Pratap Hudait
GSTIN: 07ATSPH3925Q1ZW
Registered Address: Gali No. 49, Regar Pura, Karol Bagh, New Delhi, Delhi – 110005, India
Customer Support Email: support@myphcart.com
Customer Care Number: 8384022043
2. Products and Services
MyPhCart sells safety and protection-related products, including:
- Domestic Gas safety device
- Commercial LPG Safety Device
- Siren alarm
- Hooter alarm
- LPG gas detector
- Keychain alarm
- Pepper spray
- Other safety-related products
Jewellery products may be introduced in the future and may be shown as “Coming Soon” on the website.
3. Information We Collect
We may collect personal, order-related and technical information from customers and website visitors.
Personal Information
We may collect:
- Full name
- Phone number
- Email address
- Billing address
- Shipping address
- Age, where required for safety, verification, restricted products or legal compliance
- Occupation or work-related information, if voluntarily provided by the customer
- WhatsApp communication details, if the customer contacts us through WhatsApp
- Any other information voluntarily shared by the customer while contacting us
Order Information
We may collect:
- Product ordered
- Order value
- Coupon or discount details
- Payment status
- Shipping status
- Delivery status
- Return, refund, exchange or warranty request details
- Customer support communication
- Complaint or grievance details
Technical Information
When you visit our website, we may collect certain technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visit
- Website usage activity
- Cookies and similar tracking information
4. How We Use Your Information
We use your information for the following purposes:
- To process, confirm and deliver your orders
- To create and manage your customer account
- To send order confirmation, payment, shipping and delivery updates
- To provide customer support
- To respond to your questions, complaints or service requests
- To handle return, refund, exchange and warranty claims
- To verify customer details where required
- To communicate through email, phone, SMS or WhatsApp
- To improve our website, products, services and customer experience
- To prevent fraud, misuse, unauthorized transactions or illegal activities
- To comply with legal, tax, GST, accounting and regulatory requirements
- To send service-related notices, product safety instructions or important updates
- To send offers, promotions or marketing messages, only where permitted by law or with customer consent
5. Payment and Checkout Information
MyPhCart does not store your complete debit card, credit card, UPI, net banking, wallet or other sensitive payment details on our website.
Online payments and checkout services may be processed through secure third-party payment and checkout partners such as:
- Shiprocket Checkout
- Razorpay
- Cashfree
- PayU
- GoKwik
- Other authorized payment or checkout partners
These payment and checkout partners may collect and process payment-related information, order details, delivery details and transaction information as required to complete the order, payment and delivery process.
Such third-party partners process information as per their own security standards, terms and privacy policies.
6. Shipping and Delivery Partners
To deliver your order, we may share necessary order and delivery information with courier, logistics and shipping partners.
This may include:
- Customer name
- Phone number
- Shipping address
- Order details
- Payment mode
- COD details, if applicable
- Delivery instructions
We share only the information required to process and deliver your order.
7. Sharing of Information
We may share limited customer information with trusted third parties only when required for business, service, legal or compliance purposes.
This may include:
- Courier and logistics partners
- Payment and checkout service providers
- Website hosting providers
- Email, SMS and WhatsApp communication service providers
- Accounting, GST, tax or legal advisors
- Fraud prevention and security service providers
- Customer support tools
- Government authorities, courts, regulators or law enforcement agencies, if required by law
We do not sell your personal information to third parties.
8. WhatsApp, SMS, Phone and Email Communication
By placing an order, creating an account, contacting us, or providing your phone number or email address, you may receive communication from MyPhCart related to:
- Order confirmation
- Payment status
- Shipping and delivery updates
- Return, refund or exchange updates
- Warranty support
- Customer support
- Product safety instructions
- Service-related notices
- Important website or policy updates
Promotional communication may be sent only where permitted under applicable law. You may request to stop promotional messages by contacting us at:
Email: support@myphcart.com
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and website performance.
Cookies may help us:
- Keep items in your cart
- Remember login details
- Improve website speed and performance
- Understand visitor behaviour
- Improve website security
- Show relevant content, offers or product recommendations
- Analyze website traffic and usage
You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
10. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration or disclosure.
We may use security measures such as:
- SSL encryption
- Secure hosting
- Password protection
- Limited access to customer data
- Secure payment gateways
- Website security updates
- Access control for admin users
However, no online platform can guarantee 100% security. Customers are advised to keep their account password confidential and avoid sharing login details with others.
11. Data Retention
We retain customer information only for as long as necessary for:
- Order processing
- Delivery and customer support
- Return, refund and exchange handling
- Warranty support
- Legal and tax compliance
- GST and accounting records
- Fraud prevention
- Business record purposes
- Dispute resolution
When information is no longer required, we may delete, anonymize or securely store it as required by applicable law.
12. Customer Rights
Subject to applicable law, customers may request:
- Access to their personal information
- Correction of inaccurate or incomplete information
- Updating of account details
- Deletion of personal information, where legally permitted
- Withdrawal of consent for promotional communication
- Information about how their data is used
To make a request, please contact us at:
Email: support@myphcart.com
Phone: 8384022043
We may verify your identity before processing such requests.
13. Children’s Privacy
Our website is intended for use by customers who are legally capable of entering into a purchase transaction.
We do not knowingly collect personal information from children without appropriate consent. If we become aware that personal information of a child has been collected without proper consent, we may delete such information.
For certain safety-related or restricted products, we may request age-related information or may refuse processing where required for safety, verification or legal compliance.
14. Product Safety and Responsible Use
Some products sold by MyPhCart, including pepper spray, gas safety devices, gas safety regulators, siren alarms, hooter alarms, LPG gas detectors and keychain alarms, are safety-related products and must be used responsibly.
Customers are responsible for:
- Reading product manuals and safety instructions
- Using products only for lawful and permitted purposes
- Following installation and usage guidelines
- Avoiding misuse, tampering, modification or careless use
- Ensuring that restricted products are used responsibly and legally
MyPhCart may use customer information to provide product safety instructions, support, warranty assistance or important product-related updates.
15. Third-Party Links
Our website may contain links to third-party websites, payment gateways, checkout pages, courier tracking pages, social media platforms or external services.
We are not responsible for the privacy practices, content, security or policies of third-party websites. Customers should review the privacy policies of those websites before sharing personal information.
16. Legal Compliance
We may use, retain or share information where required to comply with:
- Applicable Indian laws
- GST, tax and accounting requirements
- Consumer protection requirements
- Court orders or legal processes
- Government, regulatory or law enforcement requests
- Fraud prevention or security obligations
17. Changes to This Privacy Policy
MyPhCart may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date. Customers are advised to review this page periodically.
Continued use of our website after changes means you accept the updated Privacy Policy.
18. Contact Us
For any questions, complaints, corrections or privacy-related requests, please contact us:
MyPhCart
Address: Gali No. 49, Regar Pura, Karol Bagh, New Delhi, Delhi – 110005, India
Email: support@myphcart.com
Customer Care: 8384022043
