Shipping & Delivery Policy

Last Updated: 01 July 2026

Welcome to MyPhCart. This Shipping & Delivery Policy explains how orders placed on our website are processed, shipped and delivered to customers.

By placing an order on MyPhCart, you agree to this Shipping & Delivery Policy.

1. Business Information

Website / Brand Name: MyPhCart
Legal Business Name: PRATAP HUDAIT
Trade Name: MyPhCart
Business Type: Sole Proprietorship
Proprietor: Pratap Hudait
GSTIN: 07ATSPH3925Q1ZW
Registered Address: Gali No. 49, Regar Pura, Karol Bagh, New Delhi, Delhi – 110005, India
Customer Support Email: support@myphcart.com
Customer Care Number: 8384022043

2. Products Covered Under This Policy

This Shipping & Delivery Policy applies to products sold by MyPhCart, including:

  • Domestic Gas Safety Device
  • Commercial LPG Safety Device
  • Siren Alarm
  • Hooter Alarm
  • LPG Gas Detector
  • Keychain Alarm
  • Pepper Spray
  • Other safety-related products

Jewellery products may be introduced in the future and may be shown as “Coming Soon” on the website. Separate shipping and delivery terms may apply to jewellery products when they become available.

3. Delivery Coverage

MyPhCart provides delivery across India.

Delivery availability may depend on:

  • Customer’s location
  • Courier service availability
  • Product type
  • Serviceability of the PIN code
  • Local delivery restrictions
  • Weather, transport or operational conditions

International delivery is not available at present. International delivery may be introduced in the future.

4. Shipping Charges

MyPhCart currently provides free shipping across India on eligible orders.

If any special shipping charge, handling charge or express delivery charge applies in the future, the same will be shown to the customer before order confirmation or at checkout.

5. Cash on Delivery

Cash on Delivery may be available for eligible products and eligible PIN codes.

COD availability may depend on:

  • Customer’s location
  • Product type
  • Order value
  • Courier partner serviceability
  • Past order history
  • Business or fraud-prevention checks

MyPhCart reserves the right to restrict, refuse or cancel COD orders in cases of suspicious orders, repeated delivery refusal, incorrect address, unreachable customer or operational limitations.

6. Order Processing Time

After an order is successfully placed, MyPhCart may take:

1 to 3 business days

to process, pack and dispatch the order.

Business days generally exclude Sundays, public holidays and courier non-working days.

Order processing may take longer during:

  • High order volume
  • Festival season
  • Stock verification
  • Payment verification
  • Product quality check
  • Courier pickup delay
  • Natural or operational disruptions

7. Estimated Delivery Time

After dispatch, the estimated delivery time is generally:

3 to 9 business days

Delivery time may vary depending on the customer’s location and courier service availability.

For remote areas, rural areas, special service zones, difficult-to-reach locations or locations with limited courier coverage, delivery may take:

5 to 15 business days

These timelines are estimates and not guaranteed delivery dates.

8. Order Tracking

Once the order is dispatched, customers may receive tracking details through email, SMS, WhatsApp or website order updates.

Tracking details may include:

  • Courier partner name
  • Tracking number
  • Tracking link
  • Estimated delivery status

Customers can use the tracking link or tracking number to check the latest shipment status.

9. Delivery Partner

MyPhCart may use third-party courier and logistics partners to deliver orders.

Shipping and checkout services may be processed through partners such as:

  • Shiprocket
  • Shiprocket Checkout
  • Other courier, logistics, shipping or checkout partners

Delivery timelines and tracking updates may depend on the courier or logistics partner handling the shipment.

10. Address and Contact Details

Customers are responsible for providing complete and correct delivery details at the time of placing the order.

The customer should ensure that the following details are correct:

  • Full name
  • Complete address
  • House number / flat number / shop number
  • Area / locality
  • City
  • State
  • PIN code
  • Mobile number
  • Alternate contact number, if available

MyPhCart will not be responsible for delivery failure, delay or return caused due to incorrect, incomplete or unreachable address details provided by the customer.

11. Address Change After Order

Customers may request address correction or address change before dispatch.

Once the order is dispatched, address change may not be possible.

If address change is possible through the courier partner, additional time may be required. MyPhCart does not guarantee successful address modification after dispatch.

12. Delivery Attempt

Courier partners usually attempt delivery at the address provided by the customer.

If the customer is unavailable, unreachable or refuses delivery, the courier partner may attempt delivery again as per their internal policy.

If delivery fails due to customer-related reasons, the shipment may be returned to MyPhCart.

13. Failed Delivery / Return to Origin

An order may be marked as failed delivery or returned to origin due to:

  • Incorrect address
  • Incomplete address
  • Wrong PIN code
  • Customer not available
  • Customer not reachable
  • Customer refusing delivery
  • COD amount not paid
  • Restricted delivery location
  • Courier service issue
  • Local area access issue

If an order is returned to MyPhCart due to customer-related reasons, MyPhCart may contact the customer for further action.

Re-shipping may be subject to product availability, courier serviceability and additional shipping cost, if applicable.

14. Refusal of COD Order

If a customer refuses to accept a Cash on Delivery order without a valid reason, MyPhCart may restrict future COD orders for that customer.

Repeated COD refusal may result in:

  • COD restriction
  • Prepaid-only order acceptance
  • Order cancellation
  • Account review

15. Delayed Delivery

Delivery may be delayed due to reasons beyond MyPhCart’s control, including:

  • Courier delay
  • Weather conditions
  • Natural disasters
  • Road blockage
  • Strike, bandh or transport disruption
  • Festival season load
  • Remote area service limitations
  • Government restrictions
  • Payment or address verification delay
  • Operational or technical issues

MyPhCart will try to support customers and provide tracking assistance, but courier delays may not always be under our direct control.

16. Damaged Package at Delivery

If the package appears damaged, opened, tampered with or leaking at the time of delivery, the customer should:

  • Take clear photos of the package
  • Record an unboxing video before opening
  • Inform MyPhCart support as soon as possible
  • Avoid using the product until the issue is reviewed

For damaged, defective, wrong, missing, leaked or expired product claims, an unboxing video is mandatory as per our Return, Refund & Exchange Policy.

17. Mandatory Unboxing Video for Claims

For claims related to damaged product, defective product, wrong product, missing item, leaked product or expired product, the customer must provide a clear unboxing video.

The unboxing video should show:

  • Sealed parcel before opening
  • Shipping label
  • Opening of the parcel
  • Product condition
  • All items received inside the package
  • Damage, leakage or missing item, if any

MyPhCart may reject damage, missing item, wrong item or leakage claims if the unboxing video is not provided or does not clearly support the claim.

18. Product Availability and Partial Shipment

Sometimes, due to stock availability or operational reasons, MyPhCart may ship products separately.

In such cases, the customer may receive multiple shipments for one order.

If any product becomes unavailable after order confirmation, MyPhCart may contact the customer and offer:

  • Replacement product
  • Delayed dispatch
  • Store credit
  • Refund, as applicable

19. Safety Product Shipping Restrictions

Some safety-related products, such as pepper spray, gas safety products, alarms or similar products, may be subject to courier, regional or serviceability limitations.

Delivery of such products may depend on:

  • Courier partner acceptance
  • Product category rules
  • Local delivery restrictions
  • PIN code serviceability
  • Safety or handling requirements

If any product cannot be shipped to a specific location, MyPhCart may cancel the order and process the applicable refund, if payment has already been received.

20. Delivery Confirmation

An order may be treated as delivered once the courier partner marks the shipment as delivered.

If the customer has not received the order but the tracking status shows delivered, the customer must contact MyPhCart support as soon as possible.

MyPhCart may coordinate with the courier partner for investigation. The final resolution may depend on courier partner confirmation and delivery proof.

21. Lost Shipment

If a shipment is confirmed lost by the courier or logistics partner, MyPhCart may offer:

  • Replacement shipment
  • Store credit
  • Refund, as applicable

Refund or replacement will be processed only after confirmation from the courier/logistics partner.

22. Shipping During Offers or High Demand

During special offers, festive sales, new product launches or high-demand periods, dispatch and delivery may take longer than usual.

Customers are advised to check order updates and tracking details after dispatch.

23. Contact for Shipping and Delivery Support

For any shipping, tracking or delivery-related support, please contact:

MyPhCart
Address: Gali No. 49, Regar Pura, Karol Bagh, New Delhi, Delhi – 110005, India
Email: support@myphcart.com
Customer Care: 8384022043

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