Refund Policy

Last Updated: 01 July 2026

Welcome to MyPhCart. This Refund Policy explains how refunds are reviewed, approved and processed for products purchased from our website.

By placing an order on MyPhCart, you agree to this Refund Policy.

1. Business Information

Website / Brand Name: MyPhCart
Legal Business Name: PRATAP HUDAIT
Trade Name: MyPhCart
Business Type: Sole Proprietorship
Proprietor: Pratap Hudait
GSTIN: 07ATSPH3925Q1ZW
Registered Address: Gali No. 49, Regar Pura, Karol Bagh, New Delhi, Delhi – 110005, India
Customer Support Email: support@myphcart.com
Customer Care Number: 8384022043

2. Products Covered Under This Refund Policy

This Refund Policy applies to products sold by MyPhCart, including:

  • Domestic Gas Safety Device
  • Commercial LPG Safety Device
  • Siren Alarm
  • Hooter Alarm
  • LPG Gas Detector
  • Keychain Alarm
  • Pepper Spray
  • Other safety-related products

Jewellery products may be introduced in the future and may be shown as “Coming Soon” on the website. Separate refund terms may apply to jewellery products when they become available.

3. General Refund Rule

Refunds are not automatically approved after a customer raises a request.

Every refund request will be reviewed by MyPhCart. Refund approval will depend on:

  • Product type
  • Reason for refund
  • Applicable refund request window
  • Product condition
  • Unboxing video, wherever required
  • Product inspection
  • Courier or delivery status
  • Manufacturer or supplier confirmation, wherever applicable

Refunds will be processed only after the request is approved by MyPhCart.

4. Refund Request Window

Different products have different refund request windows.

4.1 Domestic Gas Safety Device / Commercial LPG Safety Device

For Domestic Gas Safety Device and Commercial LPG Safety Device, customers may raise a refund-related request within:

20 days from the date of delivery

4.2 Other Safety Products

For the following products, customers may raise a refund-related request within:

3 days from the date of delivery

Products included:

  • Siren Alarm
  • Hooter Alarm
  • LPG Gas Detector
  • Keychain Alarm
  • Pepper Spray
  • Other similar safety-related products

Refund requests raised after the applicable request window may not be accepted.

5. When Refunds May Be Approved

Refunds may be considered in the following cases:

  • Damaged product received
  • Defective product received
  • Wrong product delivered
  • Missing item or missing accessory
  • Manufacturing defect
  • Leaked product, where applicable
  • Expired product, where applicable
  • Order cancelled before dispatch
  • Product not delivered and confirmed lost by courier/logistics partner
  • Payment deducted but order not confirmed, subject to payment gateway confirmation

Refund approval is subject to verification, inspection and the applicable product policy.

6. Refund for Domestic Gas Safety Device

For Domestic Gas Safety Device, refund may be considered within 20 days from the date of delivery if the product is damaged, defective, wrongly delivered, missing any major part, or has a confirmed manufacturing defect.

The product must be returned with:

  • Original box
  • Product manual
  • Warranty card, wherever applicable
  • Invoice
  • Accessories
  • Any product parts received with the order

Refund will be approved only after product inspection.

7. Refund for Commercial LPG Safety Device

For Commercial LPG Safety Device, refund may be considered within 20 days from the date of delivery if the product is damaged, defective, wrongly delivered, missing any major part, or has a confirmed manufacturing defect.

Commercial LPG Safety Device refund approval may also depend on:

  • Product condition
  • Installation status
  • Usage condition
  • Manufacturer or supplier inspection, wherever applicable
  • Product page terms and warranty terms

Refund will not be approved if the issue is caused due to wrong installation, misuse, tampering, modification, careless handling or unauthorized repair.

8. Refund for Siren Alarm, Hooter Alarm, LPG Gas Detector and Keychain Alarm

For Siren Alarm, Hooter Alarm, LPG Gas Detector and Keychain Alarm, refund may be considered only within 3 days from the date of delivery in the following cases:

  • Damaged product received
  • Defective product received
  • Wrong product delivered
  • Missing item or missing accessory
  • Manufacturing defect

These products may not carry any warranty unless specifically mentioned on the product page, invoice or product packaging.

9. Pepper Spray Refund Rule

Pepper spray is a safety and self-protection product. Due to safety, hygiene and responsible-use reasons:

Opened or used pepper spray will not be eligible for refund.

Refund for pepper spray may be considered only if:

  • The product is damaged at the time of delivery
  • The product is leaked
  • The product is defective
  • The product is expired
  • Wrong product is delivered
  • Item is missing from the order

The customer must raise the refund request within 3 days from the date of delivery.

10. Mandatory Unboxing Video

For refund claims related to damaged, defective, wrong, missing, leaked or expired products, an unboxing video is mandatory.

The unboxing video should clearly show:

  • Sealed parcel before opening
  • Shipping label
  • Opening of the parcel
  • Product condition
  • Damage or leakage, if any
  • Missing item or missing accessory, if any
  • All items received inside the package

MyPhCart may reject the refund claim if the unboxing video is not provided or if the video does not clearly support the claim.

11. Product Inspection Before Refund

If the product needs to be returned, refund approval will be given only after the product is received and inspected by MyPhCart or its authorized partner.

During inspection, we may check:

  • Product condition
  • Accessories and parts
  • Serial number, barcode or product identification
  • Packaging condition
  • Signs of misuse, tampering or physical damage
  • Installation or usage-related damage
  • Whether the product issue matches the customer’s claim

Refund may be rejected if the product does not meet the refund conditions.

12. Cases Where Refund Will Not Be Provided

Refund will not be provided in the following cases:

  • Refund request raised after the applicable request window
  • Product damaged due to customer misuse
  • Product damaged due to wrong installation
  • Product damaged due to careless handling
  • Product tampered with, modified or repaired by unauthorized persons
  • Product used against the product manual or safety instructions
  • Opened or used pepper spray
  • Missing original packaging, invoice, accessories, warranty card or product parts, wherever applicable
  • Minor colour, packaging or design variation that does not affect product function
  • Customer changes their mind after using the product
  • Product damaged after delivery due to improper storage, installation or use
  • Product issue caused by unauthorized repair or modification
  • Product returned without approval from MyPhCart
  • Product not received back by MyPhCart or its authorized partner

13. Refund Method

Approved refunds will be processed to the customer’s original payment method.

If refund to the original payment method is not possible for any reason, the refund may be processed through bank transfer.

For Cash on Delivery orders, refunds may be processed through bank transfer after approval.

For bank transfer refunds, the customer may be required to provide:

  • Account holder name
  • Bank account number
  • IFSC code
  • Bank name
  • Registered mobile number or email address

MyPhCart will not be responsible for delay or failed refund due to incorrect bank details provided by the customer.

14. Refund Processing Time

After the returned product is received and inspected, approved refunds will be processed within:

2 to 10 working days

The actual time taken for the refund to reflect in the customer’s account may depend on:

  • Customer’s bank
  • Payment gateway
  • Checkout partner
  • Payment method
  • Bank holidays
  • Technical processing time

15. Online Payment Refunds

For prepaid orders, refunds will usually be processed to the original payment method used at the time of purchase.

Online payments and checkout services may be processed through third-party payment and checkout partners such as:

  • Shiprocket Checkout
  • Razorpay
  • Cashfree
  • PayU
  • GoKwik
  • Other authorized payment or checkout partners

Refunds for online payments may be processed through the same payment gateway or checkout partner used at the time of purchase, wherever applicable.

16. Cash on Delivery Refunds

For Cash on Delivery orders, refund will not be given in cash.

Approved COD refunds may be processed through bank transfer after verification.

The customer must provide correct bank details. MyPhCart will not be responsible for delay or failed refund caused by incorrect bank account details.

17. Cancellation Refunds

Customers may request order cancellation before the order is dispatched.

If the order is cancelled before dispatch and payment has already been received, the approved refund will be processed to the original payment method or through bank transfer, as applicable.

Once the order is dispatched, cancellation may not be possible. In such cases, the customer may have to follow the return/refund process after delivery, subject to the applicable policy.

18. Failed Payment / Double Payment Refund

If payment is deducted from the customer’s account but the order is not confirmed, the customer should contact MyPhCart support with payment proof.

If duplicate payment or failed payment is confirmed by the payment gateway or checkout partner, refund may be processed to the original payment method.

The time taken for such refund may depend on the payment gateway, bank or checkout partner.

19. Non-Delivery / Lost Shipment Refund

If an order is not delivered and the courier/logistics partner confirms that the shipment is lost, MyPhCart may offer:

  • Replacement shipment
  • Store credit
  • Refund, as applicable

Refund will be processed only after confirmation from the courier/logistics partner or shipping partner.

20. Shipping Charges and Refund

MyPhCart currently provides free shipping across India on eligible orders.

If a refund is approved due to damaged, defective, wrong, missing, leaked or expired product, MyPhCart may arrange reverse pickup where courier service is available.

If reverse pickup is not available at the customer’s location, the customer may be asked to ship the product back after approval from MyPhCart. Return shipping instructions will be shared by our support team.

Any return shipment sent without prior approval may not be accepted.

21. Warranty and Refund

Warranty support and refund are different processes.

Domestic Gas Safety Device may carry 36 months manufacturer warranty for manufacturing defects. MyPhCart will support customers in the warranty claim or replacement process.

Warranty approval, replacement or repair will be subject to manufacturer inspection and manufacturer warranty terms.

Refund may not be provided for warranty-related claims if the issue can be resolved through repair, replacement or warranty support, as applicable.

Commercial LPG Safety Device warranty, if applicable, will be as mentioned on the product page, invoice, product packaging or manufacturer warranty terms.

Other products such as LPG gas detectors, siren alarms, hooter alarms, keychain alarms and pepper spray may not carry any warranty unless specifically mentioned on the product page, invoice or product packaging.

22. Installation and Use Disclaimer for Gas Safety Products

Customers must carefully read and follow the product manual, safety instructions and installation guide before using gas safety products.

MyPhCart will not be responsible for any issue, loss, damage, accident or malfunction caused due to:

  • Wrong installation
  • Improper use
  • Misuse
  • Product modification
  • Tampering
  • Physical damage
  • Careless handling
  • Unauthorized repair
  • Failure to follow the manual or safety instructions

Gas safety products are designed to help reduce risk under specified conditions. Customers must continue to follow all standard LPG/gas safety practices.

23. Important Safety Product Disclaimer

Safety products are preventive and supportive products. No safety product can guarantee complete prevention of all accidents in every situation.

Customers are responsible for using products responsibly, legally and according to the instructions provided.

Refund will not be provided for issues caused by wrong installation, misuse, tampering, unauthorized repair, careless handling or failure to follow product instructions.

For any gas smell, leakage, fire risk or emergency situation, customers should immediately turn off the gas supply, avoid flames or electrical switches, move to a safe place and contact the appropriate emergency service or gas service provider.

24. Contact for Refund Requests

For any refund-related request, please contact:

MyPhCart
Address: Gali No. 49, Regar Pura, Karol Bagh, New Delhi, Delhi – 110005, India
Email: support@myphcart.com
Customer Care: 8384022043

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