Last Updated: 01 July 2026
Welcome to MyPhCart. This Return, Refund & Exchange Policy explains the terms under which customers may request a return, refund, replacement or exchange for products purchased from our website.
By placing an order on MyPhCart, you agree to this policy.
1. Business Information
Website / Brand Name: MyPhCart
Legal Business Name: PRATAP HUDAIT
Trade Name: MyPhCart
Business Type: Sole Proprietorship
Proprietor: Pratap Hudait
GSTIN: 07ATSPH3925Q1ZW
Registered Address: Gali No. 49, Regar Pura, Karol Bagh, New Delhi, Delhi – 110005, India
Customer Support Email: support@myphcart.com
Customer Care Number: 8384022043
2. Products Covered Under This Policy
This policy applies to products sold by MyPhCart, including:
- Domestic Gas Safety Device
- Commercial LPG Safety Device
- Siren Alarm
- Hooter Alarm
- LPG Gas Detector
- Keychain Alarm
- Pepper Spray
- Other safety-related products
Jewellery products may be introduced in the future and may be shown as “Coming Soon” on the website. Separate return, refund and exchange terms may apply to jewellery products when they become available.
3. Return Window
Different products have different return windows.
3.1 Domestic Gas Safety Device / Commercial LPG Safety Device
For Domestic Gas Safety Device, Commercial LPG Safety Device and Gas Safety Regulator products, customers may raise a return or exchange request within:
20 days from the date of delivery
The product must be returned in proper condition with all original accessories, box, manuals, warranty card, invoice and packaging, wherever applicable.
3.2 Other Safety Products
For the following products, customers may raise a return or exchange request within:
3 days from the date of delivery
Products included:
- Siren Alarm
- Hooter Alarm
- LPG Gas Detector
- Keychain Alarm
- Pepper Spray
- Other similar safety-related products
For these products, return or exchange will be accepted only in the following cases:
- Damaged product received
- Defective product received
- Wrong product received
- Manufacturing defect
- Missing item or missing accessory
- Leaked product, where applicable
- Expired product, where applicable
4. Pepper Spray Return Rule
Pepper spray is a safety and self-protection product. Due to safety, hygiene and responsible-use reasons:
Opened or used pepper spray will not be accepted for return, refund or exchange.
Pepper spray return or exchange will be accepted only if:
- The product is damaged at the time of delivery
- The product is leaked
- The product is defective
- The product is expired
- Wrong product is delivered
- Item is missing from the order
The customer must raise the request within 3 days from the date of delivery.
5. Mandatory Unboxing Video
For claims related to damaged, defective, wrong, missing, leaked or expired products, an unboxing video is mandatory.
The unboxing video should clearly show:
- Sealed parcel before opening
- Shipping label
- Opening of the parcel
- Product condition
- Missing item or damage, if any
- All items received inside the package
MyPhCart may reject the claim if the unboxing video is not provided or if the video does not clearly support the claim.
6. Conditions for Return or Exchange
To be eligible for return or exchange, the product must meet the following conditions:
- The return request must be raised within the applicable return window
- Product must not be misused, tampered with or damaged by the customer
- Product must be returned with original packaging, invoice, manuals, warranty card and accessories, wherever applicable
- Product serial number, barcode, seal or identification mark must not be removed or damaged
- Product must not be altered, repaired or opened by an unauthorized person
- For pepper spray, the product must not be opened or used, except in valid damaged, leaked, defective, wrong, expired or missing item claims
7. Cases Where Return, Refund or Exchange Will Not Be Accepted
Return, refund or exchange will not be accepted in the following cases:
- Return request raised after the applicable return window
- Product damaged due to customer misuse
- Product damaged due to wrong installation
- Product damaged due to careless handling
- Product tampered with, modified or repaired by unauthorized persons
- Product used against the instructions given in the manual
- Missing original packaging, invoice, accessories, warranty card or product parts
- Opened or used pepper spray
- Minor colour, packaging or design variation that does not affect product function
- Customer changes their mind after using the product
- Damage caused after delivery due to improper storage, installation or use
8. Return / Exchange Process
To raise a return or exchange request, please contact us within the applicable return window.
Email: support@myphcart.com
Customer Care: 8384022043
Please share the following details:
- Order ID
- Customer name
- Phone number
- Product name
- Reason for return or exchange
- Clear photos of the product
- Mandatory unboxing video, where applicable
- Invoice copy
- Any other detail requested by our support team
After receiving your request, our team will review the details and guide you on the next steps.
9. Product Inspection
Once the returned product is received by MyPhCart or its authorized partner, the product will be checked and inspected.
Refund, replacement or exchange will be approved only after inspection.
If the product is found to be damaged due to misuse, wrong installation, tampering, unauthorized repair, careless use or violation of product instructions, the request may be rejected.
10. Refund Method
Approved refunds will be processed to the customer’s original payment method.
If refund to the original payment method is not possible for any reason, the refund may be processed through bank transfer.
For bank transfer refunds, the customer may be required to provide:
- Account holder name
- Bank account number
- IFSC code
- Bank name
- Registered mobile number or email
MyPhCart will not be responsible for delay or failed refund due to incorrect bank details provided by the customer.
11. Refund Processing Time
After the returned product is received and inspected, approved refunds will be processed within:
2 to 10 working days
The actual time taken for the refund to reflect in the customer’s account may depend on the bank, payment gateway or payment method used.
12. Exchange / Replacement
In eligible cases, MyPhCart may offer exchange or replacement instead of refund.
Exchange or replacement may be provided in cases such as:
- Wrong product delivered
- Damaged product delivered
- Defective product delivered
- Missing item or accessory
- Manufacturing defect
Replacement is subject to product availability.
If the same product is not available, MyPhCart may offer:
- Similar replacement product
- Store credit
- Refund, as applicable
13. Cancellation Policy
Customers may request order cancellation before the order is dispatched.
Once the order is dispatched, cancellation may not be possible. In such cases, the customer may have to follow the return process after delivery, subject to this policy.
For Cash on Delivery orders, repeated cancellations or refusal to accept delivery may result in future COD restrictions.
14. Shipping Charges for Return / Exchange
MyPhCart currently provides free shipping across India on eligible orders.
If a return or exchange is approved due to damaged, defective, wrong, missing, leaked or expired product, MyPhCart may arrange reverse pickup where courier service is available.
If reverse pickup is not available at the customer’s location, the customer may be asked to ship the product back after approval from MyPhCart. Return shipping instructions will be shared by our support team.
15. Delivery Coverage
MyPhCart provides delivery across India. Delivery time may vary depending on the customer’s location and courier service availability.
International delivery is not available at present. It may be introduced in the future.
16. Warranty for Domestic Gas Safety Device
Domestic Gas Safety Device and Gas Safety Regulator products may carry:
36 months manufacturer warranty
MyPhCart will support customers in the warranty claim or replacement process.
Warranty is applicable only for manufacturing defects.
Warranty does not cover:
- Wrong installation
- Misuse
- Tampering
- Modification
- Physical damage
- Unauthorized repair
- Careless use
- Damage due to improper handling
- Damage due to use against manual or safety instructions
- Normal wear and tear, unless specifically covered by manufacturer
Warranty approval will be subject to manufacturer inspection and manufacturer warranty terms.
17. Warranty for Commercial LPG Safety Device
Commercial LPG Safety Device warranty, if applicable, will be as mentioned on the product page, invoice, product packaging or manufacturer warranty terms.
MyPhCart will support customers in the warranty claim or replacement process wherever applicable.
Warranty will not cover:
- Wrong installation
- Misuse
- Tampering
- Modification
- Physical damage
- Unauthorized repair
- Careless use
- Damage due to improper handling
- Damage due to use against manual or safety instructions
- Normal wear and tear, unless specifically covered by manufacturer
Warranty approval will be subject to manufacturer inspection and manufacturer warranty terms.
18. Warranty for Other Products
Gas detectors, siren alarms, hooter alarms, keychain alarms and similar safety products may not carry any warranty unless specifically mentioned on the product page, invoice or product packaging.
These products will be eligible only for return or exchange within the applicable return window in cases of damaged, defective, wrong, missing or manufacturing defect items.
19. Pepper Spray Warranty
Pepper spray does not carry warranty unless specifically mentioned on the product page or packaging.
Opened or used pepper spray will not be accepted for return, refund or exchange.
Return or exchange will be considered only in valid cases such as damaged, leaked, defective, expired, wrong or missing item, subject to this policy.
20. Installation and Use Disclaimer for Gas Safety Products
Customers must carefully read and follow the product manual, safety instructions and installation guide before using gas safety products.
MyPhCart will not be responsible for any issue, loss, damage, accident or malfunction caused due to:
- Wrong installation
- Improper use
- Misuse
- Product modification
- Tampering
- Physical damage
- Careless handling
- Unauthorized repair
- Failure to follow the manual or safety instructions
Gas safety products are designed to help reduce risk under specified conditions. Customers must continue to follow all standard LPG/gas safety practices.
21. Important Safety Product Disclaimer
Safety products are preventive and supportive products. No safety product can guarantee complete prevention of all accidents in every situation.
Customers are responsible for using products responsibly, legally and according to the instructions provided.
For any gas smell, leakage, fire risk or emergency situation, customers should immediately turn off the gas supply, avoid flames or electrical switches, move to a safe place and contact the appropriate emergency service or gas service provider.
22. Contact for Return, Refund, Exchange or Warranty
For any return, refund, exchange or warranty-related request, please contact:
MyPhCart
Address: Gali No. 49, Regar Pura, Karol Bagh, New Delhi, Delhi – 110005, India
Email: support@myphcart.com
Customer Care: 8384022043
